Requirements to Make a Fedex Successful Claim.

CLAIM CHECK LIST.

1. Find your tracking number (12 numbers)
2. Fill out Fedex Damage form:
https://www fedex.com/content/dam/fedex/us-united-states/documents/claim-form.pdf
3. Do not throw out the damaged bicycle box.
4. Take a picture of the right side of the box. (Show any damage to the box.)
5. Take a picture of the left side of the box. (Show any damage to the box.)
6. Take a picture from the top showing all the packing materials
used to protect the bicycle from damage. (Very important)
7. Take pictures of the damage or the broken bicycle parts.
8. Find your bicycle receipt to prove value. ( Only if lost )
9. Send an estimate of the repair or replacement of your bicycle.
10. Send all your information to:

(email to)    file.claim@fedex.com

(subject)      Your 12 digit tracking number

*Note – If you have problems solving your claim please call us and we can help at 800-323-4083 Save